Refund Policy

1. Where you bought Plus matters

• Google Play — the purchase is handled by Google. Request a refund from Google Play (Order history), or contact us and we'll refund it through Google Play where Google allows us to.
• Apple App Store — only Apple can issue refunds for App Store purchases. Request one at reportaproblem.apple.com; we can't refund these ourselves.
• This website — orders are processed by our online reseller Paddle.com, the merchant of record for website purchases. Paddle issues the refund to your original payment method once we approve it; you can also request one directly at paddle.net.

The rules below are what we apply to purchases we can refund ourselves, and what we ask Google to apply on our behalf. Apple and Google's own refund decisions follow their policies.

2. 14-day money-back guarantee

If you ask within 14 days of your first purchase of any Plus plan (monthly or yearly), we refund it in full, whatever the reason. This applies to the first Plus purchase on each account. A Plus Lifetime purchase is refunded in full the same way if you ask within 14 days of buying it, even if it isn't your first Plus purchase. If your subscription started with the 15-day free trial, the 14 days count from the first payment after the trial; canceling during the trial costs nothing, so there is nothing to refund.

3. Renewals

• Yearly plans — if you forgot to cancel, ask within 14 days of the renewal charge and we refund that renewal in full.
• Monthly plans — renewals aren't refunded, but you can cancel at any time to stop the next charge.
• Plus Lifetime — there are no renewals. After the 14 days in section 2 it isn't refundable, except as described in section 6.

4. Canceling

You can cancel Plus at any time where you bought it (Google Play, the App Store, or the link in your website purchase receipt). You won't be charged again, and Plus stays active until the end of the period you already paid for. We don't refund the unused part of a period you cancel, except as described in sections 2, 3 and 6.

If you upgrade to a larger Plus plan mid-period, you pay only the prorated difference for the rest of that period; the upgrade itself isn't refundable beyond sections 2, 3 and 6. Switching to a smaller plan takes effect at your next renewal.

5. What happens to your photos

When Plus ends — because the paid period is over or because you were refunded — your Gallery backup limit goes back to the free 2 GB (or to 5 GB while you have Plus Lifetime). Nothing is deleted right away: if your backup is bigger than that, everything stays for 6 months so you can renew Plus or download your photos, exactly as described in section 6 of our Terms and Conditions.

6. If Plus doesn't work

If a problem on our side keeps Plus from working as described and we can't fix it within a reasonable time, we refund the affected period, even outside the 14 days.

7. When we may refuse a refund

We may refuse a refund where there are signs of fraud or abuse — for example, repeatedly buying and refunding Plus.

8. Your legal rights

This policy adds to your rights as a consumer; it doesn't replace them. Nothing here limits rights you have under the consumer-protection laws of where you live — for example, the 14-day right of withdrawal for consumers in the EU/EEA and the UK, or Mexico's Ley Federal de Protección al Consumidor. Where the law gives you more, the law applies.

9. How to ask for a refund

Email mahayo2404@outlook.com from your account's email address with the date of the purchase (or its receipt) and where you bought it. We reply within 5 business days. Approved refunds go back to your original payment method; your bank may take another 5–10 business days to show it.